Masters seeks patrons opinions about experiences with survey

Augusta National has survey booths stationed around the course for patrons to answer questions about their time at the 2019 Masters.

Photos: Saturday Masters Patrons

The surveys, done on electronic tablets, say it takes about three minutes to complete. Some of the questions asked are:

• How did you receive your badge?
• Where are you staying at night?
• How much are you going to spend?

It also asks what the event could add around the course to make the tournament more accommodating for patrons, such as putting in more grandstands.

Toward the end, the questionnaire asks whether the Masters experience is what was expected and about the interaction with employees, such as security guards and restroom attendants.

Additionally, patrons are asked to rate certain things such as the course maps and signs from “poor” to “excellent.”

The survey ranges in questions depending on what you answer at the beginning. Many fans answered more than 40.

Some spectators were pleased with surveys, but others were not.

“That was not short,” one patron said after walking away from the tablet. “Bad idea.”

Anne Hawkins, who spent about 10 minutes answering the survey, said she enjoyed it and does it every year.

“I think they do a great job,” the Jacksonville, Fla., resident said. “I’m not really in favor of a lot of the improvements they’re talking about with the electronic scoreboards and things like that. I think that it’s important to keep the Masters classic like it is. It’s wonderful.”

Hawkins said if she could change anything it might be the food stands and how to keep the course dry during wet conditions.

“I don’t know if they could improve the drainage areas,” she said. “Every year when it rains they do have problems, especially when it’s early like this year. They’ve come out and improved the walking surface. The eating areas I think are great but could probably use a few more tables every now and then. It’s a little crowded.”

Paul Cobleigh said he was glad to take the survey and that he didn’t believe anything needed to be fixed or improved.

“These guys know better than anybody,” he said. “They’ve thought of everything. That’s my opinion.”